top of page

Privacy Statement

CBM Vet Physio is committed to protecting your personal data and respecting your privacy. This statement explains what information we collect, how we use it, how we store it, and your rights under the UK General Data Protection Regulation (UK GDPR).

Who we are

CBM Vet Physio  
Mobile veterinary physiotherapy service operating across North Yorkshire and West Yorkshire.
Email: claire@cbmvetphysio.co.uk
Data Controller: CBM Vet Physio

What Information We Collect

We collect and process the following information:
Owner Information

  • Name

  • Address

  • Email

  • Phone number

  • Preferred contact method


Dog Information

  • Name, breed, age, sex, weight

  • Medical history

  • Current condition and presenting issue

  • Veterinary practice details

  • Insurance information (if applicable)


Veterinary Information

  • Veterinary surgeon’s name

  • Practice contact details

  • Referral forms, clinical notes, diagnostic reports, imaging


Appointment & Treatment Information

  • Clinical notes

  • Treatment plans

  • Progress notes

  • Exercise programmes

  • Videos or photos for clinical assessment (optional)

How We Use Your Information

We use your data to:

  • Provide veterinary physiotherapy services

  • Assess your pet's condition and create treatment plans

  • Communicate with you about appointments, progress, and care

  • Share relevant information with your veterinary surgeon (with consent)

  • Maintain accurate clinical records

  • Comply with legal and professional obligations

We do not use your data for marketing without your explicit consent.

Legal Basis for Processing

Under UK GDPR, we process your data based on:

  • Consent – when you agree to treatment and data sharing

  • Contract – to deliver physiotherapy services you request

  • Legal obligation – maintaining clinical records

  • Legitimate interest – ensuring safe, effective treatment and communication

Sharing Your Information

We may share information with:

  • Your veterinary surgeon

We never sell or share your data with third parties for marketing or unrelated purposes.

How We Store and Protect Your Data

Your data is stored securely using password‑protected digital systems.
We take appropriate technical and organisational measures to protect your information from loss, misuse, or unauthorised access.

Clinical records are retained for 7 years, in line with professional guidelines, after which they are securely deleted.

Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data (where legally permissible)

  • Restrict processing of your data

  • Object to certain types of processing

  • Request data transfer to another provider

To exercise any of these rights, contact: claire@cbmvetphysio.co.uk

Consent

By registering with CBM Vet Physio and completing the patient registration form, you consent to:

  • Veterinary Physiotherapy treatment

  • The processing of your personal and clinical data

  • Communication with your veterinary surgeon where necessary

You may withdraw consent at any time, although this may affect our ability to provide treatment.

Updates to This Privacy Statement

This privacy statement may be updated periodically to reflect changes in legislation or service delivery. The most recent version will always be available on our website.

bottom of page